Refund Policy

Refund Policy — CRAB CRACK

Effective from 04.11.2026.

This Refund Policy forms part of the CRAB CRACK Terms of Service. It describes when a refund is possible and when it is not.

1. General Principle

1.1. We sell a digital product: build files and a license key. Access is deemed granted at the moment the key and files are delivered.

1.2. Our goal is for you to receive a working key and a working build. If something fails due to our side, we first try to fix it (including manually), and only if that fails do we refund.

2. When a 100% Refund Applies

2.1. A full refund is issued when all of the following are true:

• the key did not activate;
• you contacted support;
• support could not resolve the issue.

2.2. The refund is made by the same method and in the same currency as the payment (USDT / CryptoBot).

3. When There Is No Refund

3.1. After the key is activated, there is no refund: access has been provided, and a digital product cannot be "returned" back.

3.2. Reasons such as "changed my mind", "didn't suit me", "didn't need it", "expected a different result" are not grounds for a refund.

3.3. There is no refund in case of violations of the rules of use: reselling, publishing builds, spam, fraud, attacks on the infrastructure, CSAM, and terrorism. In such cases the key is blocked without refund.

3.4. Risks of blocks of third-party accounts and platforms are borne by the User. This is not a defect of our product and not grounds for a refund.

3.5. User errors during payment (wrong network, wrong address, sending the wrong amount) are outside our control. We will help investigate, but we cannot guarantee a refund of such funds.

4. On "Changed My Mind" Specifically

4.1. If the key has not yet been delivered and not activated, and you change your mind — write to support before delivery. Where possible, we will arrange a refund.

4.2. If the key has already been delivered, the product is deemed received (see Section 3).

5. How to Request a Refund

5.1. Write to support at @crab_crack.

5.2. Provide: Telegram ID, order number, item, payment txid, and briefly what did not work (with a screenshot if possible).

5.3. We review the case and respond on the merits. If needed, we ask for details for a manual review.

6. Timing

6.1. For a non-activated key, contact us right after discovering the issue — within a reasonable, short period.

6.2. We aim to handle requests quickly. If a manual review is needed, it may take longer — we will let you know.

7. Chargeback Policy

7.1. We work with cryptocurrency payments. We do not accept fiat payments.

7.2. Unfounded claims and attempts to "reverse" an already completed and activated order are recorded and rejected.

7.3. Users who file false claims or harm our reputation may be blocked in the bot and support.

8. Contacts

• Support: @crab_crack
• Bot: @crab_crack_bot
• Website: crab-crack.top
• Channel: @crab_cracks